Privacy Policy
Last Updated: June 12, 2026 — Read about our commitment to safeguarding your family's personal information.
1. Information We Collect
Skillume collects the following personal information to guarantee a smooth experience and clean communication:
- **Account Credentials**: Name, email address, password, and registration consent timestamps.
- **Message logs**: Communications and feedback history between families and educators.
- **Logs**: Browsing history, IP addresses, cookie preferences, and access timestamps.
2. Student Information
To configure personalized learning pathways, we collect child information under direct parental permission:
- **Information**: Name (alias allowed), age, learning goals, interests, and support needs.
- **Learning Recaps**: Progress reports, achievements, homework, and guidance logs shared by educators.
- **Security**: Child info is strictly accessible only by the registered parents and the paired educator. We never sell or share this data.
3. Family Information
We collect family details, scheduling logs, and linking preferences. This data ensures seamless educator updates, booking confirmations, and safe online payment processes.
4. Educator Information
We store and display professional details for verified tutors:
- **Public Profile**: Full name, photo, bio, subjects, languages, teaching styles, and availability slots.
- **Private Data**: Identity verification logs and bank details securely stored by Stripe Connect.
5. Payment Processing
We do not store or inspect credit card credentials on our servers. All transactions are securely managed by Stripe, conforming to top-grade industry safety regulations (PCI-DSS).
7. Data Retention
We keep your information as long as your account remains active or as required to comply with statutory legal audits (e.g. tracking registration consent logs). Data is deleted or anonymized upon profile deletion, subject to regulatory requirements.
8. Security Practices
State-of-the-art Data Security
All web traffic is encrypted via SSL/TLS. Row-Level Security (RLS) is strictly enforced on all databases to isolate child, family, and educator information.
9. Children's Privacy
We do not collect personal data directly from children under 13. Student profiles must be created and managed solely by the registered parents or legal guardians.
10. User Rights
You retain full control over your personal data:
- The right to inspect, update, or completely delete your personal details.
- The right to opt-out of marketing emails or direct notification updates.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact our support desk:
Privacy Operations Desk
hello@skillume.app